1. What is my username?

Your username is the email address you used when you registered with us

2. I have forgotten my password

Please click here and enter your email address to receive your password by email.

3. Do you ship outside the UK?

Yes - We ship worldwide

4. Why have I not been asked to pay for my order

Heavier parcels for Offshore British Islands or all Overseas parcels need to have their carriage rates calculated at our warehouse. This ensures you the most competitive rate we can give. you will have or have had an e-mail with a link to complete your order (payment) by our paypal secure service. You can use this to pay by Paypal or credit or debit card (exc American Express)

5. Why have I had a message to say that the carriage will need to be calculated back in the office?

The larger parcels to the offshore British islands have a different carrier and need to be advised separately. Overseas orders need to be calculated by size and weight and again calculating this in the office and means we can supply you with the best rates available at the time of ordering.

6. Do your prices have VAT added at checkout?

All our prices are subject to VAT at checkout.

7. How do I place my first order?

You can either start to place your products in your basket and complete your details at the end or you can register in advance of the checkout.

8. Why do I have to register?

By registering you will have your order details remembered by our site (not card details) as well as the following: Permanent Cart - Any products added to your online cart remain there until you remove them cart remain there until you remove them or them, or check them out. Address Book - We can now deliver your products to another address other than yours. Order History - View your history of purchases that you have made with us.

9. What if my items are out of stock?

Where goods are temporarily out of stock we will endeavour to first find out an approximate delivery date and then contact you so that you may choose between, having your order all shipped when items are in stock, selecting an alternative product, shipping just the in stock items or you may opt to cancel your order if you would rather not wait. (If you do opt to wait no money will be taken from your card until goods are despatched)

10. Some goods are out of stock will you refund my card?

If you pay by card online, we do not take the payment straight away. We use the Protx 'Authenticate & Authorise' payment method. When you enter your card details, certain checks are made on the card, but we do not take the payment until the order has been completed. This means that we take the correct amount for your order if some goods are out of stock or if you qualify for any discounts.

11. How do I pay for my order?

UK Orders - You can pay for you order by a choice of several diff methods:

Credit or Debit Card by our secure Sage Pay system (previously known as Protx). The cards accepted include Solo and Visa Electron but exclude American Express.

Paypal,

Telephone via a call back (we will call you back to take payment over the phone)

Cheque or postal order. Please make cheques and postal orders payable to ‘Boxes and Busts’

Address for postal payment is

Boxes and Busts,

Unit 19,

Ty Verlon Ind Est,

Cardiff Road,

Barry,

Vale of Glamorgan,

CF63 2BE

Non UK Customers -

Paypal or Credit Card only. Credit card will be via the paypal portal but you do not have to have a paypal account to use this facility.

12.Do you do follow on orders?

We do not do follow on orders but where goods are temporarily our of stock we will endeavour to first find out an approximate delivery date and then contact you so that you may choose between, having your order all shipped when items are in stock, selecting an alternative product, shipping just the in stock items or you may opt to cancel your order if you would rather not wait. (If you do opt to wait no money will be taken from your card until goods are despatched)

13. Can I have a 30 day account or another type of credit account?

We operate a payment before despatch policy to enable us to keep our prices down.

14. I have a valid EU VAT number, but your website shows a charge for VAT

As an overseas customer you will not be able to pay directly on site when you place your order so if you provide a valid EU VAT number we will of course remove the VAT charges at the office before we request payment.

15. How much will it cost for post and packing (shipping)?

We have a minimum charge of £4.75 to UK with a maximum carriage to UK mainland of £10.50. Highlands and Islands of Scotland and Northern Ireland will have normal Royal Mail rates applied up to a weight of 2 Kilos thereafter you will be notified of carriage costs before payment is requested. Channel Islands will have normal Royal Mail rates applied up to a weight of 2 Kilos thereafter you will be notified of carriage costs before payment is requested. Overseas orders need to be calculated by volumetric weight so you will be notified of carriage costs before payment is requested

16.What do I do if I change my mind?

If you wish to cancel your order before payment has been received please email us at Customerservices@BoxesandBusts.co.uk or ring 01446 701230 and either speak to our sales staff or leave a message out of hrs. If your order has been packed ready for despatch or already left the premises (usually within a few hrs of payment ) a re stocking fee will be charged. If you have received your order and find that it is not suitable for your needs you have 7 days to notify us of your intention to return goods. Please contact us by email at Customerservices@BoxesandBusts.co.uk before returning goods to obtain a returns number. NB All goods returned must arrive at our warehouse in the same condition they left. Returns under these circumstances may be subject to a restocking fee of £5.00 plus 10% of the value of the order and the cost of returning the goods will be met by the customer. Personalised items are subject to cancellation fees as listed below.

These are:-

If work hasn’t started on your personalised order then refund in full

If design has been undertaken then there is a cancellation fee of 50%

If work has been completed then no refund can be given unless goods are faulty.

17.My item or items have arrived damaged. What do I do?

If your goods have unfortunately been damaged in transit, we require that you please follow the procedure set out below:

Please inspect goods as soon as possible after receipt and notify us within 24 hrs in writing (which can be by e-mail) and send us a picture or reasonable evidence of the damage. At this stage we reserve the right to offer a part refund for the damage or to replace the damaged item with a good one or to issue a refund for the item. You may be required to return all the packing material and product for us to inspect the damage. If you discard the original packing materials and/or item you may not be entitled to a replacement or refund as this will be needed for any claim for damages. You may be required to sign insurance claim forms

18. What is the my account section?

My account will store your details (not card details) as well as offering the the following:

Permanent Cart - Any products added to your online cart remain there until you remove them cart remain there until you remove them or them, or check them out.

Address Book - We can now deliver your products to another address other than yours!Order History -

View your history of purchases that you have made with us.

19. How do I change my log in details or my stored address?

Simply log into the ‘my account’ area and change them

20. How can I change my stored address details?

Simply log into the ‘my account’ area and change them

21. Do you have a minimum order?

We do not have a minimum order any longer but we do have a minimum postage of £4.75.